Support
Effective date: October 14, 2026
Contact us
Contact Boss Lab XYZ inc. at support@bosslab.xyz. Include your player name or account ID, game version, Android version, device model, the time of the issue, and a short description. Remove personal information from screenshots. Never send passwords, sign-in codes, access tokens, exported credentials or full payment-card details.
Account recovery
Open Settings and the Account controls. Use the email verification or Google sign-in options shown for your linked account. Check your spam folder if you expect an authentication email. Link a recovery method before changing devices; unlinked guest accounts may be unrecoverable after credentials are lost. If recovery fails, contact support with your account identifier and a description of the problem. Do not share authentication links or codes.
Connection and battle issues
Check your internet connection, restart the game, and install available updates. If progress or a battle result appears out of date, reconnect and allow the game to sync before retrying. Include the battle time and any visible error in your support request.
Pending purchases, restoration and refunds
Real-money purchases are currently disabled in the production release configuration. When purchases are enabled, check the transaction status in Google Play before buying again. Use “CHECK PURCHASES” when available to reconcile the transaction with the server. Restoring purchases does not necessarily grant already-consumed Gems again. For a completed purchase with missing content, provide support with the Google Play order ID and product name, never payment credentials.
Refund requests follow Google Play’s applicable process and your statutory rights. See Google Play refund help. Processing depends on the transaction status and provider policies.
Moderation and privacy requests
To report abusive public content or ask for review of an account restriction, include the player name, relevant battle reference and what happened. For data access or correction, contact support; for deletion, see the account deletion page.
Before reinstalling
Check that you can access the account used to save your progression before clearing game data or reinstalling. If you are unsure whether progress has synced, contact support first.